How do you feel when someone tells you thank you? Usually, you feel good, right? A warm glow blossoms inside of you, and you’re pleased that you were able to help someone. Some of us are humble and feel funny when we’re told thank you, but don’t let that stop you from doing the right thing. People need your kindness, so keep at it. 🙂
On the flip side, the world needs the thankers, too. I realized this today when the pest control service technician stopped by our house for his regular service call. My crazy, yellow lab puppy was loose in the house and trying like a wild monkey to get out the front door when I opened it. Because of the shelter in place and social distancing that is in effect, the technician stood a safe distance away, but because of the dog I held the door open a crack and talked through two inches of space. I didn’t even see his face.
He was very polite and friendly, as always. Because of the unusual times, I got to thinking as I closed the door that his day must be pretty lonely. I imagined him driving from house to house, not encountering many friendly smiles (or any faces at all) as people are likely not even opening their doors during this time.
At one point during his service call, I saw out the window that this young man, who looked like he was just starting out in the working world, stopped for a moment on our ghost town of a street and made an effort to greet a little gray and white striped neighborhood cat. She is always making her rounds in our court, looking for a warm car to hide under or a black bird to chase. I’m not sure who she belongs to, but she looks like she could use a friend.
The cat stopped and faced him, and when he spoke to her she swished her long tail back and forth, a friendly little flag that seemed to say, “Good morning to you, too”. The tech took a few more steps forward and knelt down and leaned his arm out a bit. I watched as the cat inched forward cautiously, and then she moved just a little bit closer until they finally connected. She let him pet her, and he took his time doing so. It seemed this little act brought him some joy and even a little peace. You know how you can just tell sometimes? I could just tell, even from a distance.
When they finally parted, she sashayed over to another house and the technician finished up his job then left on his way to another house, as well. I was glad that little cat was able to give him some connection today, a little something to put a smile on his face in these strange and lonely weeks.
After he left, I recalled how many years we’ve had pest control service from this company, and how each technician we’ve had over the years has always been very polite, professional, and friendly. I was so glad for their sake that they have the kind of job that would allow them to keep working during the COVID-19 pandemic. And I thought about how, in typical times before the shelter in place, I would be so hurried that I would barely say hello or often missed their service call altogether because of my own work hours or crazy busy schedule.
So I picked up my phone and sent an email to the company, mentioning the technician’s name and telling them he did a great job and that I just wanted to say thank you. It took maybe three minutes. Three minutes that I couldn’t seem to spare in the last fourteen years.
Later in the day, I received an email back from a customer service representative. They were over the moon and thrilled that they received some kind words today. They couldn’t wait to forward my email to their supervisors and to the technician so that he would get the credit he deserved. Can you imagine, working in customer service? I bet it is a department that gets nothing but complaints and requests and little thanks is probably given. I think, in the future, I will take the three minutes it takes to send a nice email once in awhile, even after we are done sheltering in place.
People need to be recognized. They need to know they matter. We have the power to help our fellow human beings by recognizing them, applauding them, and thanking them whenever it’s due. I know many of you already do this. It was good for me to be reminded of it today.
I tell this story not to applaud myself for doing something kind, but to hopefully encourage anyone who is reading this (including myself) to take a little extra time to think of who might be out there doing something good or doing something right who could be thanked…and maybe hasn’t been thanked in awhile.
There are a lot of essential workers being thanked right now. They are amazing, and have always been essential. It’s nice to see that they are no longer being taken for granted. Many heartfelt thanks to all of them. If you, like me, are also looking for someone to thank, that’d be a good place for us to start.
Thank you for your time today.